FAQ

What are the Social Motion Packs?


The Social Motion Packs are curated collections of 15 second vertical videos, created by Cait, for your social media stories, ads, and brand content. Designed to catch your viewers attention and elevate your content.




How many videos are in each pack?


The amount of videos in each pack vary. Check the product page for each pack to see how many videos are included. The number of videos is also listed in each pack's title. Example: "Floating Florals Pack (5)" states that the Floating Florals Pack includes 5 videos.




Can I "build my own" pack?


This is a question we get a lot! Unfortunately, it's not available right now, but we are working to create this feature. Sign up for our mailing list to stay up to date!




Ok, I purchased my favorite packs. How do I get the files?


After you purchase a Social Motion Pack, you can access your video files in multiple ways: 1. There will be a "Download" button on the Thank You Page directly after you make your purchase. 2. Click the "Download" links included in the confirmation email sent to you after purchase. 3. If you created an account prior to your purchase, your orders are accessible antime. - Log in to your account - Go to "My Orders" - Click on your order - Click "Download"




Help! I didn't get a confirmation email.


A confirmation email with your download links is automatically sent after a purchase. Please be sure to check your "Spam" folder if you don't see it. If you are still having trouble, email cait@hernameiscait.com with your name and order number.




I'm having trouble downloading the files.


If you are on your phone, please try downloading the video files on your computer, this usually fixes the issue. If the issue persists, email us at cait@hernameiscait.com with your name & order number.




Can you create a custom pack for my business?


Unfortunately, I'm fully booked at the moment and not taking any new custom clients. If you'd like to get on the waiting list, please email cait@hernameiscait.com with the following information: - Your Name - Your Business Name - Your Business Website - Your Instagram Handle - What kind of visuals you're looking for, anything specific?




How do I transfer the videos from my computer to my phone?


If you are using Apple products, AirDrop is the simplist way to do this. Watch this video for help. If you are not using Apple products, we highly recommend creating a free account with Dropbox or Google Drive. Upload the video files there, then sign in on your phone to download them.




Can I only use these on my social media? Or can I use them elsewhere? (Website, Online store, etc)


When you purchase a social motion pack, they are yours to use however you like! The only thing you are prohibited from, as stated in the License Agreement, is reselling them as your own product.